Technical Support Representative (Korean Speaking)

Join to apply for the Technical Support Representative (Korean Speaking) role at Emerson

Job Description :

• Creates and routes technical issues for all customers
• Handles inbound technical support requests via Phone, Email, and Web
• Validates customer entitlements and approves exceptions for unentitled customers
• Dispatches out-of-TSR scope technical issues to the appropriate support group
• Creates and manages customer data records within our applications to ensure proper data integrity
• Resolves technical issues for customers across all account tiers
• Resolves customers’ single incidents during activation, installation, implementation, and / or maintenance of TSR supported issues
• Escalates technical issues internally to the appropriate support group while maintaining ownership of customer interaction
• Captures and documents knowledge to enable self-service resolution
• Learns and adopts Knowledge-Centered Service (KCS) methodology
• Enables customers to self-serve by creating and editing Knowledge-based articles

Who You Are :

You will partner with customers to ensure their success through broad-based technical support of NI products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers’ development schedule, building customer loyalty and gaining a reputation as trusted technical partners.

For This Role, You Will Need :

Preferred Qualifications that Set You Apart :

Our Culture & Commitment to You :

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives – because great ideas come from great teams. Our commitment to ongoing career development and an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We also prioritize employee wellbeing, offering competitive benefits, medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Flexible time‑off plans, paid parental leave, vacation and holiday leave are also part of our benefits package.

Seniority level : Entry level

Employment type : Full‑time

Job function : Information Technology

Industry : Automation Machinery Manufacturing

#J-18808-Ljbffr