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Customer Service Representative

Customer Service Representative

LanceSoft, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia
2 days ago
Job description

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Overview

Technical Lead @Lancesoft Philippines | Recruitment Marketing Expertise

Position : Customer Service Specialist

Location : KL Sentral, Malaysia

Language : Mandarin and English

Responsibilities

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Maintain basic knowledge of client products and / or services.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Track, document and retrieve information in call tracking database.

Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • Telecommunications and Telephone Call Centers

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    Customer Service Representative • Kuala Lumpur, Kuala Lumpur, Malaysia