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Customer Service Representative
LanceSoft, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia2 hari lalu
Penerangan pekerjaanEntry level Full-time Customer Service Telecommunications and Telephone Call Centers
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Overview
Technical Lead @Lancesoft Philippines | Recruitment Marketing Expertise
Position : Customer Service Specialist
Location : KL Sentral, Malaysia
Language : Mandarin and English
Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Maintain basic knowledge of client products and / or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Track, document and retrieve information in call tracking database.
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