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Pre-Sales & Post-Sales Robotics Engineer

Epson MalaysiaBest View Hotel Subang Jaya, Selangor, Malaysia

1 day ago

Job description

Job Summary

Pre-Sales and Post Sales (Service) both responsibilities (Pre-Sales 50% & Post-Sales 50% role) in the respective country.
To support Sales Team, System Integrator (SI) on Pre-Sales and End User on Post-Sales (Service) activities as a result to achieve sales target and Year on Year (YOY) growth.
Focus on the areas to expand Robot Sales and Services with different industry applications.

Key Accountabilities

Pre-Sales activities

Work with sales team to propose / offering correct products or solution to SI / customers.

Support system integrator (SI) and end-users to resolve application issues.

Support to SI and end user on offering complete solution with robot, vision, and 3rd party integration

Proof of Concept - Support to SI / EU (End user) for PoC as well as work closely with sales team to progress leads though successful PoC.

Manage and maintain solution centres and demo units : Operational, tidiness, safety & cleanliness.

Render technical support to sales promotion activities such as hybrid webinar / seminar / roadshows & exhibitions.

Guide sales engineers on responses to market demands, requirements, competition activities.

Training - Conduct product, application trainings, maintenance trainings for SI and end-users.

Teamwork working and team player with department members to achieve team goal.

Creating and maintaining strong relationships with channel partners, customers, understanding their needs and providing specialist support and solutions.

Post-Sales / CS activities

Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end of life services, replacements, etc.).

Work with Regional Headquarters (RHQ) & Southeast Asia (SEA) countries to perform after sales service to global customers.

Attend service calls on-site or online within the expected turnaround time.

Work with RHQ Service / technical team to identify root causes of technical issues, support internal junior engineers to resolve customers application issues.

Reporting early on any technical / contract / quality / program / cost issues to RHQ, along with recommendations for resolution.

Proposal & quotations for spare-parts and service support to channel partners and customers and ensure timely billings of service provided.

Identifying opportunities at end user to promote sales of Parts & Services.

Identify potential authorised service partners to appoint and support customer.

Key Job Requirements

Understanding of Industrial Robots including its related applications.

Applications knowledge pertaining to Factory Automation, General Motion Controllers, Servos, CNC's, PLC's, or similar Industrial Controls will be an added advantage.

Understand (or familiar) on the role of Pre-Sales & Post-Sales in the industrial automation field.

Must be computer literate, proficient with PC and software (word processing, spreadsheets, etc.)

Excellent verbal and written communication skills in English.

Critical Work Experience

For fresh graduates, at least 3 months internship training in the field of Robotics & Automation.

For experienced professional, at least 3 years in Application Engineer role as well as Field Service Engineer role in Industrial Robot.

Qualifications

Degree in Robotics, Mechatronics, Electronic, Control and Communications, or related with Industrial Automation field.

Experience in Robotics and Process Automation

Strong Analytical Skills

Proficiency in Software Development

Excellent Communication skills

Problem-solving and troubleshooting abilities

Ability to work independently as well as part of a team

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Engineer • Best View Hotel Subang Jaya, Selangor, Malaysia

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