Field Service Technician (MY)

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

In the Onsite Field Service Technician role, you’d be the go-to-person to help resolve customers’ technical & service needs. As a representative of the company, you will be responsible for driving a successful customer experience while providing technical & service solutions upon escalated issues.

What you will do :

• Conduct onsite troubleshooting for hardware and software issues
• Perform site inspections and assessments for new or existing merchants
• Install hardware and set up software systems
• Handle basic software troubleshooting
• Communicate and interact with customers during support visits
• Prepare reports and documentation after site visits
• Monitor and manage incoming Hardware & Onsite Support tickets
• Support internal office setups (POS systems, meeting room systems, etc.) when required

How you will need to be :

What makes working at StoreHub awesome (and refreshing!) :

CHANGE. Our core values are super important to us. The more you resonate with them, the more you’ll find yourself a good fit.

We do have all the other cool perks too :

We are an equal‑opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

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