Digitalization & Procurement Specialist

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Job title

Digitalization & Procurement Specialist, FSS

Purpose

The Digitalization & Procurement Specialist plays a dual role in supporting both finance digitalization and procurement master data integrity. This includes managing the digital invoice processing workflow, handling ServiceNow ticket triage and resolution, and serving as the subject matter expert (SME) for digital tools and continuous improvement. In parallel, the role supports procurement by maintaining accurate supplier and contract master data within procurement systems, ensuring compliance with internal standards and enabling efficient sourcing and financial operations

Interrelations

The position reports operationally to Digitalization Team Leader. Functionally aligned with Procurement team (for master data standards and oversight)

Formal authorities

Has the authority to act within this Functional Description and within the chart of authority as outlined in the company's Global Integrated Management System (GIMS).

Main responsibilities

Position-holder is responsible for :

A. Digitalization & Supplier Invoice Management

• Act as SME for the Hypathos digitalization tool—support enhancements and process improvements.
• Manage failed invoice interfaces into IPA, resolving errors and exceptions.
• Annotate invoices for newly registered suppliers to ensure smooth processing.
• Perform testing and setup for new entities within the digitalization platform.
• Troubleshoot basic digital processing issues and escalate complex problems appropriately.
• Support supplier and customer registration workflows, ensuring data correctness before system entry.
• Triage and manage ServiceNow tickets related to digital tools : escalate, resolve, and ensure adherence to SLAs.
• Maintain high ticket quality with complete data and accurate resolutions.
• Analyze ServiceNow ticket trends to identify recurring issues and drive continuous improvement.

B. Procurement Master Data Administration

C. Documentation, Process Improvement & Projects

Assist cross-functional teams with ad-hoc projects or operational support as needed.

Ensure confidentiality and integrity of all information handled.

Accountabilities

The position-holder will be measured against :

Health & Safety

As an employee :

The employee is responsible to adhere to the company's health and safety

participating in risk assessment processes in the workplace completing required health and safety training and certifications following safe work practices and procedures and use personal protective equipment (PPE) when required inspecting equipment and the workplace regularly and actively eliminating hazards reporting accidents, incidents, injuries, near misses, safety risks and issues of non-compliance with health and safety procedures according to internal procedure Developing the safety culture at own workplace and cooperating with others on matters relating to health and safety

Qualifications

Additional preferences

Excellent communication skills and cultural awareness

Process Involvement