Customer Service Executive

Responsibilities

• Manage customer order received, execute within the lead time by updating customer on delivery date based on agreed price and term.
• Receive Sample Requisition Form notice directly from customer, distributors / agents or technical personnel.
• Issue Debit / Credit Requisition and perform general administration relating to customer service.
• Update & maintain Price List.
• Process customer orders and communicate on customer’s order between customers in APAC with sister company for traded product produced in Europe through SAP system.
• Liaise with freight forwarders and warehouse teams to ensure accurate and prompt order fulfillment.
• Ensure related report and tracking is well maintained.
• Generate customer invoices and ensure accuracy in pricing, tax and terms.
• Handle billing inquiries and resolve any discrepancies related to invoicing or payments.
• Ensure transporter invoices are accurate and supported with proper documentation.
• Create new customer accounts.

Qualifications

Perks and benefits Medical Dental Insurance coverage, Retirement Benefit, Employee S

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