Retail Supervisor | Timberland

Overview Join Timberland | Powered by GMG. Built for the Bold. Lead with Purpose. Shape the Future. At GMG, we do more than retail — we lead with impact. With over 45 years of heritage and 120+ global and homegrown brands, GMG is one of Asia and the Middle East’s most dynamic well-being companies. We proudly represent icons like NIKE, The North Face, Columbia, VANS — and Timberland, the original outdoor lifestyle pioneer. Timberland isn’t just about boots. It’s about building something that lasts — from product to purpose. We’re searching for bold leaders to join our journey.

Your Role : Retail Supervisor – Timberland Malaysia

As a Timberland Retail Supervisor, you’re more than a team leader — you’re a mentor, a motivator, and a brand ambassador. You’ll be instrumental in driving operational excellence, inspiring your team, and delivering an unmatched customer experience grounded in the Timberland values of craftsmanship, sustainability, and authenticity. We are looking for people located around Design Village Outlet Mall, Mitsui Outlet Park KLIA, Mid Valley Southkey JB, Sunway Pyramid & KLCC.

Responsibilities

Lead the Team, Elevate the Experience

Coach, motivate, and develop a team of Retail Associates to meet sales goals and service standards

Lead by example on the floor — from customer engagement to product storytelling

Foster a culture of teamwork, accountability, and continuous improvement

Drive Sales and Store Performance

Achieve and exceed KPIs : sales targets, ATV (Average Transaction Value), UPT (Units Per Transaction), and conversion

Analyze sales data and customer insights to optimize store performance

Build lasting customer relationships through consistent, premium service

Ensure Operational Excellence

Oversee all store operations : inventory, stock replenishment, cash handling, and visual merchandising

Support the Store Manager in scheduling, reporting, and team management

Ensure compliance with loss prevention protocols and company policies

Champion the Timberland Brand

Lead in-store activations, product launches, and seasonal campaigns

Embed Timberland’s core values in daily operations : authenticity, courage, integrity, and purpose

Be a role model in driving conversations around sustainability and outdoor culture

Who We’re Looking For You lead with passion, integrity, and purpose. You’re the type of person who can inspire a team and connect with customers on what truly matters. We’re looking for someone who is :

A Malaysian citizen with 2–5 years of experience in retail, preferably in a supervisory or team lead role

Fluent in Bahasa Malaysia and English

Available for shifts, weekends, and public holidays

Experienced in retail operations, team supervision, and customer experience

Passionate about the outdoors, sustainability, and purposeful retail

Energetic, goal-oriented, and ready to grow within a global retail powerhouse

Bonus : Able to start immediately

Why Timberland x GMG When you lead with us, you join a global movement with room to grow and impact to make.

Competitive base salary + performance-based commission

Employee discounts across all GMG brands : Timberland, NIKE, VANS, The North Face & more

Medical & health insurance

Ongoing training and leadership development

Fast-track promotion opportunities within GMG’s global retail network

A values-driven culture that recognizes hustle, celebrates boldness, and rewards leadership

Apply Timberland. Built for the Bold. If you believe in purpose, progress, and leading from the front — you belong with Timberland. Apply now and take the next step in building something that lasts.

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