Job Title : Stabilization, Support, & Warranty Lead
Key Responsibilities
- Establish post-deployment support processes and procedures.
- Coordinate support activities and resources to address user issues and inquiries.
- Monitor system performance and stability, and implement corrective actions as needed.
- Manage the resolution of warranty-related issues and defects.
- Provide regular status updates and reports on support activities to stakeholders.
Key KPIs / SLAs
Timely resolution of user issues and inquiries within defined SLAs.System uptime and performance metrics (e.g., availability, response time).Effectiveness of support processes and procedures.Reduction in post-deployment defects and issues.Stakeholder satisfaction with support services and outcomes.Desired Skills, Experience, Qualifications
Bachelor’s degree in computer science, engineering, or related field.Proven experience in post-deployment support and maintenance roles.Strong understanding of ITIL principles and support processes.Excellent problem-solving and communication skills.Ability to work effectively under pressure in a fast-paced environment.#J-18808-Ljbffr