Waiter / Waitress

Key Responsibilities :

• Customer Service : Warmly greet guests, present menus, answer questions about the menu, take orders accurately, and ensure timely and accurate food and beverage delivery
• Order Management : Communicate orders to the kitchen and bar staff, ensuring accuracy and special requests are noted.
• Table Maintenance : Prepare tables by setting up linens, silverware, and glasses, and maintain a tidy dining area throughout service.
• Payment Processing : Present bills to guests and process payments (cash, credit cards, etc.).
• Problem Resolution : Address guest concerns and complaints promptly and efficiently, escalating issues when necessary.
• Teamwork : Collaborate with kitchen and bar staff to ensure smooth and efficient service, and assist with training new staff.
• Health and Safety : Adhere to all relevant health and safety regulations, including food handling and hygiene standards.
• Upselling : Suggest additional menu items, such as appetizers, desserts, or drinks, to enhance the dining experience and potentially increase sales.
• Maintain Cleanliness : Ensure tables, dining areas, and service stations are clean and organized.
• Inventory Management : May be responsible for maintaining supplies in the service area, such as linens, silverware, and condiments.

Skills and Qualifications :

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