Training Senior Specialist
Please note that English and Chinese reading is a must.
Responsibilities
- Organize and conduct classroom-style / online trainings about product features and customer service techniques.
- Research, develop and expand effective digital training materials (e.g., videos and manuals / handbooks) for various company product lines and training needs.
- Ensure effective learning and applicability understanding needs of trainees, develop and review training materials, enriching the contents including collecting feedback to continuously improve training courses.
- Document training records and follow up on post-training feedback, analyse and summarise training activities to improve training quality.
- Identify skills and / or knowledge gaps in trainees that can then be addressed with suitable training methods or activities (e.g., simulations, mentoring on-the-job training, professional development classes).
- Manage and facilitate training curriculum by providing trainees with necessary information and assessment reminders.
- Collaborate with mentorship team to ensure aligned and complimentary training courses for CS members.
Qualifications
Minimum 5-years experience in training and coaching, with at least 3 years experience in corporate training.Bachelor’s degree / diploma in training & development, or similar capacity.Strong communication and interpersonal skills, and ability to work independently.Excellent abilities in organization, coordination, and project management.Familiar with various Microsoft Office Suites (PPT) and Lark functions (recording, table, form submission).Hold strong work ethics and abide by the company’s policies and procedures.Prior CS experience with exposure to cryptocurrency, blockchain or e-commerce, financial industry background is highly desirable.#J-18808-Ljbffr