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Customer Service

MSIG Insurance (Malaysia) BhdNovotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia

2 days ago

Job description

Job Role : Customer Operation Support – (Email)

Responsibilities :

Attend to all manner of customers' queries, purchase and renew of insurance at the Contact Center
Ensure all incoming emails are attended within the service level set by the Company
Makes outbound call to customers for follow up cases only if necessary

Contribution to the premium growth by :

Promote MSIG products and services to customers

Conversion to sales of customer's enquiries

Cross-selling and upselling of Personal Lines products according to the customer's needs

Participate in any campaign initiated by the Company

Follow up with customers on any outstanding matter

Perform insurance premium collection, calculation of premium and generate quotations

Requirements :

Degree / Diploma holder preferably in Insurance or related discipline

3 – 4 years of working experience in Customer Service Contact Center is an added advantage

Good command in English both in speaking and writing

Ability to speak in Bahasa, Mandarin and / or Cantonese is an added advantage

Good communication, interpersonal and people management skills

Good knowledge of Insurance and MS Office applications

Experienced in using CRM and Contact Center's telephony system

Customer centric

Fresh graduates are welcome to apply

Benefits :

Medical, Education Support, Dental Vision, Insurance Coverage, Car and Housing Loan Interest Subsidy, Hybrid Workplace (depends to nature of role), Birthday Leave, Long Service Award, Company Annual Dinner, Sport Club.

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Customer Service • Novotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia