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Guest Happiness Specialist - Remote

Guest Happiness Specialist - Remote

The FlexKulim, Kedah, Malaysia
21 hours ago
Job description

Guest Happiness Specialist - Remote

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About The Flex

At The Flex , we’re on a mission to make renting as easy as buying something on Amazon — simple, fast, and borderless . Our proprietary Property Management System (PMS) powers this mission by automating operations, simplifying communication, and creating flawless guest experiences across multiple countries. We’re growing fast and looking for A-Players — proactive, ambitious individuals who thrive in fast-paced environments and love delighting customers.

Position : Guest Happiness Specialist

As a Guest Happiness Specialist at The Flex , you’ll be the heart and voice of our brand. Your mission is simple : make every guest feel cared for, supported, and happy throughout their stay . You’ll help guests with bookings, check-ins, and any questions they have — ensuring smooth, stress-free experiences from start to finish. Using our in-house PMS tools, you’ll manage requests efficiently and turn potential issues into memorable moments of hospitality. If you’re empathetic, solution-driven, and take pride in making people smile — this role is for you.

Key Responsibilities

  • Guest Support : Handle guest inquiries via chat, email, and phone with warmth and professionalism.
  • Booking Assistance : Help guests with reservations, check-ins, and check-outs using our PMS.
  • Problem Solving : Quickly resolve any issues or complaints with empathy and proactive communication.
  • Communication Management : Keep guests informed every step of the way for a seamless experience.
  • Feedback Loop : Collect and share guest insights to help improve our service quality.
  • Upselling & Retention : Recommend add-ons and experiences to enhance guest satisfaction and loyalty.

What We’re Looking For

  • Excellent communication skills — written and verbal.
  • A natural people-person with a warm, empathetic approach.
  • Previous experience in hospitality, customer service, or short-term rentals.
  • Tech-savvy and confident using PMS or CRM systems.
  • Calm under pressure and great at multitasking.
  • Fluent in English (additional languages are a big plus).
  • Why You’ll Love Working at The Flex

  • Be part of a team transforming the global rental experience.
  • Join a supportive, international, and fast-growing company.
  • Room to grow — this role evolves as we scale.
  • Competitive salary and performance bonuses.
  • Remote-first and flexible working culture.
  • Seniority level

    Entry level

    Employment type

    Full-time

    Job function

    Other

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    Specialist Remote • Kulim, Kedah, Malaysia

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