Executive, Operations / Claims

Overview

Provide prompt and efficient service to claimants and intermediaries by responding to inquiries, processing claims, and resolving issues in a timely manner. Deliver prompt and efficient claims service to claimants and intermediaries. Examine, evaluate, and negotiate the settlement of claims within assigned authority limits. Conduct a thorough investigation of fraudulent claims and take appropriate action as necessary. Minimize claims leakages. Report any identified adverse trends to the Head of Branch. Conduct claims reviews periodically as scheduled. Engage in regular discussions with underwriters and marketers regarding policy issues and claims as they arise. Oversee the effectiveness of Service Providers to ensure the Company's interests are maintained. Ensure compliance with BNM guidelines and the Company's claims policy. Ensure adherence to the Company's Customer Service Standards. Ensure accurate recording and retention of claims documents and correspondence in compliance with company policies and regulatory requirements. Conduct regular reviews and updates of claims reserves to protect the Company's interests. Provide guidance and coaching to new employees on operational procedures, insurance products, and customer service standards. Identify areas for improvement in branch operations and suggest solutions to enhance efficiency and service delivery.

Responsibilities

• Provide prompt and efficient service to claimants and intermediaries by responding to inquiries, processing claims, and resolving issues in a timely manner.
• Examine, evaluate, and negotiate the settlement of claims within assigned authority limits.
• Conduct a thorough investigation of fraudulent claims and take appropriate action as necessary.
• Minimize claims leakages.
• Report any identified adverse trends to the Head of Branch.
• Conduct claims reviews periodically as scheduled.
• Engage in regular discussions with underwriters and marketers regarding policy issues and claims as they arise.
• Oversee the effectiveness of Service Providers to ensure the Company's interests are maintained.
• Ensure compliance with BNM guidelines and the Company's claims policy.
• Ensure adherence to the Company's Customer Service Standards.
• Ensure accurate recording and retention of claims documents and correspondence in compliance with company policies and regulatory requirements.
• Conduct regular reviews and updates of claims reserves to protect the Company's interests.
• Provide guidance and coaching to new employees on operational procedures, insurance products, and customer service standards.
• Identify areas for improvement in branch operations and suggest solutions to enhance efficiency and service delivery.

Qualifications

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About MSIG Malaysia

MSIG Insurance (Malaysia) Bhd is a subsidiary of Mitsui Sumitomo Insurance Company, Ltd. network in Japan and a member of MS&AD Insurance Group Holdings, Inc., one of the largest General Insurance groups in the world.

The Group operates in over 46 countries and regions, of which 18 are in Asia, and has received strong financial standing from rating agencies such as Standard & Poor’s and Moody’s.

MSIG Malaysia is a licensed General Insurer under Financial Services Act 2013 and regulated by Bank Negara Malaysia. Our headquarters is in Kuala Lumpur and with over 100 years of experience in General Insurance, MSIG Malaysia has grown a strong network with 20 branches nationwide. Today, we are one of the largest General Insurer in the country – No.1 in Marine Cargo & No. 2 in Fire Insurance categories.

Small steps, big leaps

At the 2015 Asia Insurance Industry Awards, we were named the ‘General Insurance Company of the Year’ in recognition of our efforts to advance the Customer Experience and Industry Leadership in Enterprise Risk Management.

Sustainable efforts are part of our culture. Championing activities on climate change and life changes for communities, the Malaysian MSIG team is wholeheartedly committed to UN Sustainable Development Goal 3 Good Health and Well-being, Goal 4 Quality Education, Goal 11 Sustainable Cities and Communities and Goal 13 Climate Action.

Perks and benefits

Medical, Dental and Vision Insurance Coverage, Car and Housing Loan Interest Subsidy, Long Service Award, Birthday Leave, Company Annual Dinner, Sports Club, Hybrid Workplace (depends to nature of role).

Notes for applicants

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What can I earn as an Operations Executive

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