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Negotiator, CCO - Secured Collection and Recovery (SG) MY (1-Year Contract) - [KL Based]

Negotiator, CCO - Secured Collection and Recovery (SG) MY (1-Year Contract) - [KL Based]

CIMBKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Negotiator, CCO - Secured Collection and Recovery (SG) MY (1-Year Contract) - (KL Based)

Manage delinquent accounts with the objective to regularize account and recovery of outstanding loans.

Job Description

  • Contact customers to secure payment of arrears towards regularizing their accounts
  • Provide customers with clear and accurate payment instruction / account information
  • Negotiate with financially distressed customers to establish optimal loan workout arrangements so as to minimize credit losses
  • Recommend and execute appropriate legal actions to recover account outstanding when necessary
  • Maintain and update all dunning records factually and timely into the collections system
  • Follow up customer queries and escalate to Team Manager if required.

Job Requirements

  • Good knowledge in collections management and legal workflow
  • Good knowledge in Unsecured Retail products and collections systems
  • Proficiency in multiple languages, including Mandarin, is an extra advantage.
  • Previous experience in collection / recovery within the banking sector is preferred.
  • Local or Singapore working experience is highly recommended.

    • Note : this position will be based in Kuala Lumpur, Malaysia.

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    Collection Recovery • Kuala Lumpur, Kuala Lumpur, Malaysia