Systems Analyst 5

Unisys is seeking a Systems Analyst 5 in Petaling Street, Federal Territory of Kuala Lumpur, Malaysia.

Job Description

This is a basic-level position in Applications Support. The successful candidate will strive for high levels of client satisfaction for the products / solutions supported, address questions regarding installation, configuration, and customization, and respond to simple problems in a timely and accurate manner.

• Develops good skill level of expertise on products and solutions being supported.
• May research and resolve higher level support issues as required with supervision.
• May work on billable engagements.
• Has awareness of new services available.
• Escalates product issues to a more senior Analyst of the Group when unable to resolve them with available tools and skills.
• Attempts to reproduce reported problems.
• Documents resolutions to reported problems.
• Has awareness of applicable work products and activities.
• Identifies product and documentation deficiencies.
• The incumbent may produce the following artifacts : Support Requests (Contacts) / Support Tickets, Responses to Incident Response (IR).

Responsibilities

The same as above, with added details on the job's expectations.

Requirements

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free : (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

#J-18808-Ljbffr