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Mandarin / Cantonese QA (Customer Service) - Johor
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia18 hours ago
Job descriptionDiploma / Degree holder, or above. Proficient in English (B2 CEFR or higher) and fluent in Mandarin or Cantonese (spoken). Minimum 1 year of QA experience, ideally in e-commerce / marketplace within a BPO. Strong communication, logical thinking, and problem-solving skills. Organized, adaptable, able to work under pressure, and a fast learner with minimal supervision. Willing to work rotational shift. 5 working days Allowance Provided EPF and SOCSO Annual Leave and Sick Leave
Ensure associates’ transactions comply with client guidelines and quality standards.
Conduct QA evaluations, root cause analysis, and provide regular reports.
Identify performance trends, training needs, and improvement opportunities.
Collaborate with Operations Managers and Team Leads on quality initiatives.
Act as SME and escalation point for QA processes, issues, and resolutions.
Support continuous improvement projects through coaching, feedback, and action planning.
Job Responsibilities
- Ensure associates’ transactions comply with client guidelines and quality standards.
- Conduct QA evaluations, root cause analysis, and provide regular reports.
- Identify performance trends, training needs, and improvement opportunities.
- Collaborate with Operations Managers and Team Leads on quality initiatives.
- Act as SME and escalation point for QA processes, issues, and resolutions.
- Support continuous improvement projects through coaching, feedback, and action planning.
Job Requirements
Job Benefits
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Customer Service • Iskandar Puteri, Johor, Malaysia
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