Service Assistant (m / f / d)

Based in Kuala Lumpur

We are looking for a highly organized and proactive Service Assistant to support our 1st and 2nd Level Support teams and ensure smooth service operations. Reporting directly to the Technical Director , you will be responsible for administrative coordination, service request management, performance monitoring, and travel logistics . This role is essential in maintaining efficiency and organization within the service team while facilitating seamless collaboration across departments.

Key Responsibilities :

Service Coordination & Administration

• Prepare service requests and issue order numbers in accordance with company procedures.
• Process, update, and synchronize data in SAP, including travel expense reports and other administrative tasks.
• Prepare quotations for spare parts and services within the Asia region.
• Manage order handling administration for spare parts and service interventions (chargeable and warranty orders, budget contracts, and follow-up on open invoices).
• Maintain and oversee spare parts inventory for service-related stock.
• Handle repair orders and ZCC processes for customers in the Asia region.

Performance Monitoring & Reporting

Team & Office Support

Travel & Logistics Management

General & Ad-Hoc Tasks

Requirements :

Have we raised your interest?

Then we look forward to receiving your application!

If you have any questions about the position or are currently in an employment relationship and would like to clarify in a personal interview whether we offer the right conditions for you before you apply, we will be happy to help. Of course, we guarantee absolute discretion.

Simply contact us and we will arrange a telephone appointment to discuss all the details individually.

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