Assistant Manager (Arbitrator & Case Management)

Location : Colaba Mumbai

Employment Type : Full-time | Work from office

Reports to : Chief of Staff / Manager – Case & Communications Management / Head – Legal Operations

Role Overview

We are seeking a dedicated and experienced professional to oversee the onboarding, engagement, and management of arbitrators empaneled with our platform. This individual will serve as the primary point of contact for arbitrators, ensuring smooth onboarding, effective training, continuous engagement, and ongoing support. The role also involves coordinating arbitrator activities, managing communication, and maintaining updated records.

Key Responsibilities

• Identify and source potential arbitrators for empanelment.
• Manage the end-to-end onboarding process of arbitrators, including process explanation, responsibilities, fee structure, case handling guidelines, and documentation.
• Conduct training sessions for newly empaneled arbitrators on platform usage.
• Organize quarterly refresher trainings and workshops for existing arbitrators.
• Develop and maintain training resources, manuals, FAQs, and other support materials.
• Act as the key liaison between the organization and arbitrators for ongoing disputes.
• Coordinate with arbitrators to schedule hearings and facilitate the issuance of orders.
• Facilitate smooth communication by creating and managing WhatsApp groups.
• Maintain and update databases of arbitrators, training sessions, and certifications.
• Engage with arbitrators regularly to gather feedback and implement improvements.

Skills & Qualifications

#J-18808-Ljbffr