D&A Services and Operations Lead

Your focus is to lead and mature the D&A Service Operations capability, ensuring reliable, scalable, and high-quality service delivery across the organization. You will drive operational strategy, oversee service performance, and enable data-driven decision-making at all levels.

Third Party & Stakeholder Management

Lead D&A outsourced managed service partnerships, acting as the single point of contact (SPOC) towards partners.

• Mature engagements to align with the FC data-centric transformation journey, evolving from a centralized to a hybrid organization, while ensuring SLA adherence and decreasing TCO.
• Protect and improve employee engagement internally and with partners, fostering transparency and growth opportunities.

Guidance & Leading

Own D&A strategic objectives related to IT Security and Service Excellence.

Manage Service & Compliance

Define the D&A service model as part of the operating model transformation roadmap.

Strategy and Innovation

Design, operationalize, and communicate the D&A communication & collaboration strategy.

Domain Knowledge

Deep hands-on experience in D&A delivery, management, and organization.

Change Management

Strategically and tactically manage D&A service, process, and organization changes.

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