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Lead Technical Author

Lead Technical Author

Talent SwitchKuala Lumpur, Malaysia
1 day ago
Job type
  • Quick Apply
Job description

Key Responsibilities :

  • Lead the investigation, evaluation and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring
  • Define and execute the documentation strategy, standards, and vision for the technical authoring function in line with our SaaS development release cadence.
  • Manage a team of technical authors, supporting development, coaching, and resource planning.
  • Own and evolve content management systems (e.g., Madcap Flare), publishing workflows, and CI / CD pipeline integration.
  • Ensure consistency, clarity, and usability of content across the product suite through quality assurance and review processes.
  • Develop templates, reusable components, and scalable practices to support content re-use and efficiency.
  • Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability.
  • Champion user-centered content design and accessibility standards.
  • Contribute to cross-functional initiatives around onboarding, support, and customer success enablement.

Requirement :

  • Bachelors or Masters degree in Technical Communication, Computer Science, or a related field.
  • 7+ years of experience in technical documentation with 2+ years in a leadership or senior content strategy role.
  • Demonstrated success managing technical authoring functions or teams in a product-centric environment.
  • Expertise in content tooling (e.g., Madcap Flare, DITA, HTML / CSS, Markdown) and automated publishing workflows.
  • Strong leadership, project management, and stakeholder collaboration skills.
  • Deep understanding of documentation usability, accessibility, and user-centered design principles.
  • Experience working in Agile development environments and influencing cross-functional delivery planning.
  • Ability to drive quality, consistency, and scalability across documentation practices.

    • Skills required :

  • Proactive, organized and able to work independently while collaborating closely with marketing and product teams
  • Strong visual sense with attention to layout, typography, consistency and detail
  • Takes ownership and shows strong sense of responsibility
  • Able to manage time and deadlines independently
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    Technical Lead • Kuala Lumpur, Malaysia