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Lead Technical Author
Talent SwitchKuala Lumpur, Malaysia1 hari lalu
Jenis pekerjaan
- Quick Apply
Penerangan pekerjaanBachelors or Masters degree in Technical Communication, Computer Science, or a related field. 7+ years of experience in technical documentation with 2+ years in a leadership or senior content strategy role. Demonstrated success managing technical authoring functions or teams in a product-centric environment. Expertise in content tooling (e.g., Madcap Flare, DITA, HTML / CSS, Markdown) and automated publishing workflows. Strong leadership, project management, and stakeholder collaboration skills. Deep understanding of documentation usability, accessibility, and user-centered design principles. Experience working in Agile development environments and influencing cross-functional delivery planning. Ability to drive quality, consistency, and scalability across documentation practices. Proactive, organized and able to work independently while collaborating closely with marketing and product teams Strong visual sense with attention to layout, typography, consistency and detail Takes ownership and shows strong sense of responsibility Able to manage time and deadlines independently
Key Responsibilities :
- Lead the investigation, evaluation and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring
- Define and execute the documentation strategy, standards, and vision for the technical authoring function in line with our SaaS development release cadence.
- Manage a team of technical authors, supporting development, coaching, and resource planning.
- Own and evolve content management systems (e.g., Madcap Flare), publishing workflows, and CI / CD pipeline integration.
- Ensure consistency, clarity, and usability of content across the product suite through quality assurance and review processes.
- Develop templates, reusable components, and scalable practices to support content re-use and efficiency.
- Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability.
- Champion user-centered content design and accessibility standards.
- Contribute to cross-functional initiatives around onboarding, support, and customer success enablement.
Requirement :
Skills required :
Buat amaran kerja untuk carian ini
Technical Lead • Kuala Lumpur, Malaysia
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