Senior Technical Support Engineer - Cybersecurity SaaS

Senior Technical Support Engineer - Cybersecurity SaaS

Intuition Machines builds enterprise security products with an AI / ML focus. We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world. We empower our team members to make a real impact. As a Senior Technical Support Engineer with a strong software engineering background, you will bridge the gap between our customers and engineering teams. Your expertise in software development will enable you to provide deep technical insights, contribute to product enhancements, and ensure our customers receive exceptional support.

What you will do

• Leverage your software engineering expertise to diagnose and resolve complex technical issues across backend and frontend systems
• Provide high-level technical support to enterprise customers, ensuring timely and effective solutions that draw upon your deep understanding of software development
• Collaborate closely with Engineering, Product, and Security teams to facilitate issue resolution and contribute to product enhancements, using your coding skills to prototype solutions or debug issues
• Apply your knowledge of security, bot management, and fraud prevention to assist customers and optimize product performance
• Quickly learn and adapt to our evolving product suite, staying up-to-date with new features and changes, while providing feedback from a developer's perspective
• Mentor and support other Support Engineers, sharing your software engineering knowledge to enhance the team's technical capabilities
• Develop and improve support processes, tools, and documentation, potentially creating scripts or tools to automate and streamline support tasks
• Engage with customers in a positive and proactive manner, building strong relationships and ensuring their success with our products

What we are looking for

Nice to have

What we offer

We celebrate diversity and are committed to creating an inclusive environment for all team members. Join us as we transform cybersecurity, user privacy, and machine learning online!

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago

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