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Operations Associate, Crimson Honors

Operations Associate, Crimson Honors

Crimson EducationKuala Lumpur, Wilayah Persekutuan Kuala Lumpur, .MY
3 days ago
Job type
  • Quick Apply
Job description

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a global EdTech company founded in 2013 with the idea that through personalised education and technology, we can transform students into the world leaders of tomorrow. We’re the world’s leading college admissions consultancy, with over 1,330 Ivy League offers and 2,140 to the US Top 15. With a passionate team of 800+ that's rapidly expanding across 30 markets, our unique tech platform connects expert-led guidance and proven data-driven strategies from 3,000 tutors and mentors with students worldwide. We help ambitious students unlock their dream career pathways, and Crimson students are 7x more likely to get into the Ivy League. What sets us apart is our unmatched scale and expertise. We have the largest team of Former Admissions Officers and College Counselors globally. Every student is matched with a carefully-chosen team of admissions experts who laser focus on different parts of their college application — from essays to extracurriculars — ensuring every detail is expertly executed. Valued at over $1B NZD and backed by over $147M NZD in funding from top-tier global investors, including Tiger Global and Ice House Ventures, we are just getting started. We were recently featured on the front page of the Wall Street Journal. Read the article here .

To support our students, we have built / purpose for the role

This is a full-time position that can be worked remotely or in one of our many offices around the globe.

What are the main responsibilities for this role?

Mentor Management & Recruitment :

  • Execute recruitment cycle : draft JDs, source candidates, screen applications, conduct interviews, process offers / contract
  • Develop onboarding materials and training program
  • Maintain recruitment pipeline and forecast hiring need
  • Track mentor performance and manage feedback system
  • Administer mentor payments and contracts

Quality Control & Program Support :

  • Help drive 90% competition submission rate and 65% win-or-place rate
  • Monitor session quality through random sampling and feedback review
  • Address escalations and technical support needs
  • Track session notes and completion rates
  • Manage student-mentor relationship health
  • Program Operations :

  • Match students with competition mentors
  • Coordinate Judge reviews
  • Monitor competition deadlines and submissions
  • Manage masterclass scheduling and delivery
  • Track student engagement and completion rates
  • Systems Management :

  • Maintain competition and mentor databases
  • Generate program metrics reports
  • Optimize processes through automation
  • Document operational procedures
  • Troubleshoot platform issues
  • What skills and experience are required?

  • Operations management experience
  • Data analysis skills (Google Sheets)
  • Recruitment process management
  • Strong project management abilities
  • Clear communication skills
  • Detail-oriented
  • Knowledge of the high school competition landscape (preferred)
  • Why work for Crimson?

  • Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
  • Limitless development and exposure - our internal promotions / role changes made up 33% of all recruitment last year
  • $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
  • Psychologist on staff
  • Insightful fireside chats and workshops to help support our high-performing and ambitious team
  • Radical Candor is a feedback approach we live by
  • We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!
  • If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, then we'd love to hear from you!

    Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.

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    Operation Associate • Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, .MY

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