Manager, Strategy Management - Claims

Overview

Join to apply for the Manager, Strategy Management - Claims role at Prudential Assurance Malaysia Berhad .

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Responsibilities

• Identify key areas for improvement of customer journey, assist to develop plans, and manage the deliverables by aligning innovation goals with the company’s strategic & business objectives.
• Participate and support the successful initiation, planning, design, execution, monitoring, and continuous improvement of a project / initiative.
• Build trusted relationships with customers, agents, and business partners.
• Proactively engage customers and agents to achieve desired results and a consistent experience.
• Create awareness and lead change (change management).
• Minimize escalations and complaints.
• Meet expected Self-Service Adoption.

Principal Duties & Responsibilities

Job Specification

Qualifications

Experience

Knowledge

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Seniority level

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