About Us
We are a design & technology consultancy that partners with ambitious organizations to shape the future of products, services, and customer experiences. Our multidisciplinary teams combine strategy, design, and technology to deliver human-centered solutions that unlock growth and long-term value.
Joining us means becoming part of a design community that thrives on curiosity, collaboration, and courageous thinking. We believe in continual learning, knowledge sharing, and pushing the boundaries of what design can achieve.
The Role
As a Lead Product Designer, you will be at the intersection of design leadership, client engagement, and practice development. You will lead multidisciplinary teams to tackle complex challenges, guide clients through digital transformation, and ensure our design practice achieves creative excellence.
This is both a hands-on and leadership role : you will still craft design solutions when needed, while setting direction, mentoring others, and acting as a trusted advisor to senior stakeholders. You'll also play a key role in advancing our firm's design approach such as shaping new methods, frameworks, and practices that elevate how we work, win business, and deliver impact.
Key Responsibilities
Project & Design Leadership
- Lead end-to-end design engagements for complex digital products and services.
- Define design strategy and vision, ensuring solutions balance user needs, client objectives, and technical feasibility.
- Direct design processes from discovery and research, to prototyping, validation, and delivery.
- Champion design systems, accessibility, and consistency across touchpoints.
Client Engagement & Consultancy
Build trusted relationships with senior client stakeholders.Act as a design authority, influencing clients at a strategic level and guiding them through change.Facilitate co-creation sessions, workshops, and design sprints with client teams.Present, defend, and negotiate design recommendations with clarity and confidence.Contribute to new business development by providing design leadership in proposals, pitches, and client conversations.Advancing the Design Approach
Continuously evolve and document the firm's design methodology, frameworks, and tools.Introduce new practices (e.g., AI-driven design, inclusive design, systems thinking) to keep the consultancy at the forefront of design innovation.Collaborate with peers across strategy, research, and technology to refine integrated approaches to problem solving.Role-model experimentation, iteration, and evidence-based design in all engagements.Team & Practice Development
Mentor, coach, and line-manage designers by supporting performance reviews, growth plans, and career progression.Foster a culture of feedback, collaboration, and continuous learning within the design team.Support hiring, onboarding, and shaping career paths for future design leaders.Lead or contribute to internal initiatives that strengthen our global design community.Job Requirements
Essential Experience
7–10 years in product / service design, with 2–3 years in a leadership role.Proven track record delivering end-to-end product design in a consultancy, agency, or innovation environment.Strong portfolio with case studies showing complex, multi-stakeholder projects.Expertise in UX (research, IA, prototyping) and UI (visual design, design systems).Hands-on mastery of design tools (Figma, Sketch, Miro, Mural, etc.).Experienced facilitator of workshops, sprints, and ideation sessions.Strong commercial acumen (connecting design value to business outcomes).Experience mentoring and leading design teams.Desired Skills
Service design, ethnographic research, or behavioral economics background.Familiarity with agile / lean delivery models.Experience scaling design systems across ecosystems.Exposure to business development and client proposals.Mindset & Attributes
Collaborative, open, and resilient.Strategic thinker with strong hands-on design craft.Comfortable with ambiguity and complexity, able to bring structure and clarity.Passionate about advancing the practice of design and leaving a lasting impact.Curious, positive, and driven to elevate both client outcomes and design culture.