Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.
We're selling to forward-looking hoteliers in Southeast Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia, and Thailand.
"Success in management requires learning as fast as the world is changing" - Warren Bennis. In the Business Management team of Softinn, we believe in great attention to detail (a.k.a meticulous) and continuous improvement of business & operational processes.
We’re looking for a proactive and organized Business Admin Executive to support our growing operations. This role combines office & HR admin, customer booking enquiries & support , and supplier engagement.
Job Responsibility :
- Handle customer enquiries and support related to bookings
- Engage with Softinn booking suppliers on price, promotion, and allotment
- Handle office administrative tasks
- Handle office reception & communication with good andprofessional phone etiquette
- Assist in the HR administrative tasks and provide coordination support
- Be the first contact in the office
Job Requirements :
Possess at least a Diploma / Bachelor's Degree in Business Administration, Hospitality, Human Resource, or a related field, and / or equivalent practical experienceMinimum 1-2 years of working experience in office administration, HR support, or customer service rolesExcellent communication skills in English and Bahasa Malaysia (Chinese is a plus)Comfortable speaking on the phone with both customers and business partners / suppliersProficient in computer skills , including but not limited to Google Workspace or Microsoft Office toolsCustomer-focused and comfortable doing follow-ups via phone or emailFamiliar with basic picture and video editingTyping Speed : Minimum 200 CPM or 50WPMFresh graduates are encouraged to applyNot Mandatory but BONUS if :
Familiar with booking platforms, hospitality systems, or CRM tools is an added advantageFamiliar with video editing softwareUnderstanding of e-commerceKnowledge and interest in the travel tech industryReport to Work options :
Melaka branch OnlyYou Should Join if :
You are looking for a more casual working culture that encourages creativityYou believe that a good business adminis a key team member ensuring internal operations run smoothly while supporting business growth through effective communication with customers and suppliers.You should NOT join if :
You don't enjoy learning new skills, new knowledge, and new technologyYou are not an organized & meticulous personYou are not comfortable dealing with peopleYou are not passionate about business & support function rolesSalary Range :
RM 2,000 to RM 2,800 (with performance incentives)
NOTE : Do state your expected salary if you have more than three years of working experience in related roles.
Employee Benefits :
Performance incentivesFree flow of snacksMonthly potluck partiesAdditional Perks for Your Role :
Online training course for Excel Power Query & Pivot TableCoursera PLUS Subscription (for training & development)Softinn builds the next-generation hotel management system for boutique hotels in Asia Pacific.
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