Salesforce / Contact Center Project Manager - Insurance / FS

Salesforce / Contact Center Project Manager – Insurance / FS

Oliver James – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the Role

As a CRM / Contact Center Project Manager , you will drive the design, implementation, and optimization of Salesforce CRM and Contact Center solutions for a leading life insurer. You will lead end‑to‑end projects, collaborate with cross‑functional teams, manage stakeholders, and ensure delivery of customer‑centric solutions that enhance engagement and operational efficiency.

What You'll Do

• Lead the implementation of Salesforce CRM and Contact Center solutions (e.g., Genesys and other platforms).
• Manage complex projects, including AI, chatbots, and omnichannel solutions, to improve customer experience and operational efficiency.
• Collaborate with regional teams across multiple markets to deliver scalable and impactful solutions.
• Engage with stakeholders from the insurance sector to understand requirements, align strategies, and ensure timely delivery.
• Drive innovation by leveraging AI and other advanced technologies for customer engagement.
• Manage budgets, timelines, and resources, ensuring projects are delivered on time and within scope.
• Provide thought leadership on best practices, especially in CRM and Contact Center transformation.
• Build partnerships with internal teams, vendors, and external consultants.

What We're Looking For

Skills & Competencies

Why Join?

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Consulting, Information Technology, Project Management

Industries

Insurance

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