Cloud And Infrastructure Engineer, (Service Desk Engineer - 24 / 7 Shift)
Doherty IT SolutionsKuala Lumpur, Kuala Lumpur, Malaysia15 days ago
Job descriptionMust have : At least 3 years experience in a customer facing service desk role Strong communication skills in English Strong working knowledge of Microsoft Windows Server and Desktop operating systems Understanding of Networking and experience around UTM devices, routers and switches Experience of working with Microsoft cloud services (Azure / O365) Working knowledge of Active Directory, DHCP, DNS, GPO Working knowledge of fundamental ITIL principles Nice to have : Previous MSP experience supporting multiple customers Any experience with the following - RMM tools such as N-Central, Kaseya or LabTech MCM(SCCM) - patch management, app packaging and deployment Security related incidents Server virtualization – Hyper V / VMware, ideally in a clustered setup Any Microsoft or security related training / certifications (held or pending) Very good spoken and written English Passionate about delivering an outstanding Service Desk experience to our customers Comfortable speaking to UK based English speaking customers and colleagues on a daily basis A proactive, ‘can do’ attitude Strong analytical and problem-solving skills Ability to work under pressure Excellent customer-facing and interpersonal skills A team player who is able to develop and foster inclusive and collaborative working relationships Competitive salary plus performance related bonus Hybrid working (mix of primarily working from home / Kuala Lumpur office) Wide range of Company benefits Day off on your birthday Be part of an award winning technical team Company funded exams including an incentive pay out for successful completion We offer a competitive salary based on experience and qualifications. We also operate a performance related bonus scheme. Medical benefits are provided and parking is claimable.
About the Role
We are looking for enthusiastic, customer focused engineers to be part of our Global Service Desk based in Kuala Lumpur, Malaysia. This is a highly technical role that will require you to be proficient in different technologies as you will be exposed to the full IT landscape and not just a subset of the technology. You must be passionate about the customer experience and be comfortable answering support calls and speaking to UK based customers on a daily basis.
You will be part of a mature 24 / 7 operation with deep technical skills in many different areas. You will work closely with our colleagues in London and other locations in providing quality 24 / 7 support to our diverse range of clients.
Responsibilities
- Support primarily London based customers by handling service tickets from a variety of sources at any time of the day.
- Support multiple technologies including Windows Server and Desktop, Active Directory, Cloud (Azure / O365), Networking, end user support and Security related incidents.
- Interact directly with customers and 3rd party vendors at any time of the day.
Office hours : Shift work required to cover a 24 / 7 operation via 12-hour shift patterns on a rotational basis. This includes working on public holidays when it falls on your shift (Overtime provided). You will be required to work every alternate weekend on a 2-2-3 pattern (Shift allowance provided). We are currently working in a hybrid model with a minimum of 3 days a week in the office.
Skills and experience
About the person
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Cloud And Infrastructure Engineer, (Service Desk Engineer - 24/7 Shift) • Kuala Lumpur, Kuala Lumpur, Malaysia
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