Help Desk Analyst (Mandarin/ Cantonese + English)AFJ CAREERS RESOURCES • Petaling Jaya, Selangor, Malaysia

Help Desk Analyst (Mandarin / Cantonese + English)

AFJ CAREERS RESOURCES • Petaling Jaya, Selangor, Malaysia

2 days ago

Job description

First level phone, email and fax support for customers with corporate / consumer products.

Inbound & Outbound Calls

Liaise with Business Unit on status of service request
Filter calls that do not need engineer on site and perform FCR
Dispatch Engineer on-site for hardware related issues
Filter call base on product and require different assistance such as software help and to transfer to the department in charge
Handle calls from Sales & Main Line
Enquiries on eShop Web Portal online purchase and delivery matters
Enquiries on indoor service repair status and related matters
Enquiries on gift redemptions
Enquiries on training related matters
Assisting customer to registering product warranty online
Receive enquiries on consumable
Process consumable orders
Help customers with basic ‘how to’ guides
Other administrative matters

RESPONSIBILITIES

Provide continuous technical support via telephone and email related to the product

Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem

Identify the level of technical knowledge and adjust technical communications to solve customer’s problem

Conducting basic probing to determine the next action for any software related to enquiries

REQUIREMENTS

Excellent Mandarin / Cantonese & English verbal communication skills

Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided

Fresh Graduates with Cert / Degree / Diploma in IT encourage to apply

Must be willing to work on rotational shifts

Must be willing to work in Ara Damansara

BENEFITS

5 working days in a week

Quarterly staff recognition and appreciation

Free Shuttle Van Provided (LRT ARA DAMANSARA TO OFFICE LOBBY)

Fun Filled Environment with Events and Activities / Team Outing

CAREER GROWTH & TRAINNING PROGRAMS

Career Path : Executive >

Senior Executive >

Specialist >

Team Leader >

Assistant Manager >

Manager

iSTAR – System for Appraisal & Rewards – The STAR training is to help company employees to identify their weakness and to develop future leaders for the company.

English Training – The company provides English trainings to employees who would like to improve their communication & business writing skills.

IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.

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Desk Analyst English • Petaling Jaya, Selangor, Malaysia