Help Desk Analyst (Mandarin/ Cantonese + English)AFJ CAREERS RESOURCES • Petaling Jaya, Selangor, Malaysia
Help Desk Analyst (Mandarin / Cantonese + English)
AFJ CAREERS RESOURCES • Petaling Jaya, Selangor, Malaysia
2 hari lalu
Penerangan pekerjaanProvide continuous technical support via telephone and email related to the product Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem Identify the level of technical knowledge and adjust technical communications to solve customer’s problem Conducting basic probing to determine the next action for any software related to enquiries Excellent Mandarin / Cantonese & English verbal communication skills Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided Fresh Graduates with Cert / Degree / Diploma in IT encourage to apply Must be willing to work on rotational shifts Must be willing to work in Ara Damansara 5 working days in a week Quarterly staff recognition and appreciation Free Shuttle Van Provided (LRT ARA DAMANSARA TO OFFICE LOBBY) Fun Filled Environment with Events and Activities / Team Outing Career Path : Executive > iSTAR – System for Appraisal & Rewards – The STAR training is to help company employees to identify their weakness and to develop future leaders for the company. English Training – The company provides English trainings to employees who would like to improve their communication & business writing skills. IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.
First level phone, email and fax support for customers with corporate / consumer products.
Inbound & Outbound Calls
- Liaise with Business Unit on status of service request
- Filter calls that do not need engineer on site and perform FCR
- Dispatch Engineer on-site for hardware related issues
- Filter call base on product and require different assistance such as software help and to transfer to the department in charge
- Handle calls from Sales & Main Line
- Enquiries on eShop Web Portal online purchase and delivery matters
- Enquiries on indoor service repair status and related matters
- Enquiries on gift redemptions
- Enquiries on training related matters
- Assisting customer to registering product warranty online
- Receive enquiries on consumable
- Process consumable orders
- Help customers with basic ‘how to’ guides
- Other administrative matters
RESPONSIBILITIES
REQUIREMENTS
BENEFITS
CAREER GROWTH & TRAINNING PROGRAMS
Senior Executive >
Specialist >
Team Leader >
Assistant Manager >
Manager
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Desk Analyst English • Petaling Jaya, Selangor, Malaysia
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