Service Desk Analyst
PRIVASIA Technology BerhadPort Klang, Selangor, Malaysia1 day ago
Job descriptionOpen to fresh Degree graduate preferably Computer Science / Information Technology Engineering (Computer / Telecommunication) or equivalent Candidate who possess a Diploma or Advanced / Higher / Graduate Diploma Proficiency in English and Bahasa Malaysia Hardworking and willing to learn new knowledge Good troubleshooting and multi-tasking skills Good interpersonal and customer care skills Good analytical and problem-solving skills Ability to deal with difficult callers Willing to work in 24 / 7 shift environment Possess own transport Executive Full-time Job function : Information Technology Industries : IT Services and IT Consulting
Driving Operational Excellence as Group COO at Privasia Technology Berhad
JOB DESCRIPTION
- Provide first level contact and convey resolutions to customer issues
- Provide assistance by phone, email and / or chat using a ticket management system
- Quickly and accurately determine incident scope and impact
- Properly elevate unresolved queries to the next level of support
- Follow up with customers, provide guidance and see problems through to resolution
- Follow up on tickets at pre-defined intervals until resolved
- Track, route and redirect problems to correct resources
- Walk customers through problem solving process
- Update customer data and produce activity reports
- Update the internal knowledgebase with issue resolution details
- Utilise excellent customer service skills and exceed customers’ expectations
- Preserve and grow on knowledge of Service Desk procedures, products and services
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Service Desk Analyst • Port Klang, Selangor, Malaysia
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