Collections Specialist

About the role

Collections Specialist responsible for ensuring timely customer payments and maintaining positive client relationships. This role balances customer advocacy with financial discipline—renewing contracts, resolving billing issues, and securing on‑time payments. Collaborate closely with Sales, Customer Success, and Finance teams to ensure smooth operations and consistent cash flow.

What you'll be doing

• Monitor accounts receivable (aging reports) and follow up on outstanding invoices to ensure timely resolution.
• Perform daily collection activities with a strong focus on customer satisfaction.
• Proactively manage and resolve customer billing cases.
• Continuously improve collection processes, templates, and policies to enhance efficiency and reduce DSO.
• Demonstrate experience in the EMEA market with a solid understanding of the Order-to-Cash (OTC) process.
• Partner with internal teams on account strategy, invoicing, and payment processing.
• Manage a portfolio of renewals, including sending renewal notices, negotiating terms, and securing timely renewals.

What we’re looking for

What we offer

At Collabera Sdn. Bhd., we are committed to fostering a collaborative and supportive work environment that enables our employees to thrive. We offer competitive remuneration, opportunities for professional development, and a range of benefits to support your work‑life balance. Join us and be a part of a dynamic team that is dedicated to driving financial success for the organization.

Apply now to embark on an exciting new chapter in your career!

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