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Senior System Administrator
QuandaticsKuala Lumpur, Kuala Lumpur, Malaysia22 hours ago
Job descriptionBachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). Minimum 3 years of experience in IT / system / solution support. Strong technical expertise in data engineering and analytics ecosystems (Cloudera, Snowflake, Talend, Tableau, Power BI, RapidMiner). Proven ability to lead technical teams, manage escalations, and enforce SLA compliance. Strong analytical and troubleshooting skills with experience conducting RCA and implementing permanent fixes. Excellent communication skills with the ability to engage both technical and business stakeholders. Organized, proactive, and capable of managing multiple client priorities in high-pressure environments. Professional certifications in relevant platforms (e.g., Snowflake, Tableau, Talend, AWS, Azure, ITIL). Experience working in shared services or multi-client environments. Strong technical knowledge of Linux commands, infrastructure, networks, cloud, and support operations. Experience in ticketing systems, ITIL processes, and SLA-based environments. Excellent problem-solving, decision-making, and people leadership skills. Strong communication and client-handling abilities. Mid-Senior level Full-time Information Technology IT Services and IT Consulting
Quandatics WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Senior System Administrator
We are seeking a Senior System Administrator to lead our client-facing support function for data engineering and analytics solutions. The role is responsible for ensuring seamless post-project support, managing escalations, and maintaining service excellence across a range of enterprise technologies.
Responsibilities
- Lead the IT support team responsible for handling client support after project delivery.
- Act as the primary escalation point for client-raised support tickets, ensuring timely resolution and strict SLA compliance.
- Coordinate troubleshooting, root cause analysis (RCA), and permanent fixes for client-reported issues in collaboration with technical teams.
- Monitor ticket trends and recurring issues, and proactively propose preventive measures and continuous service improvements.
- Maintain clear, consistent communication with client stakeholders on ticket status, resolution progress, and service performance.
- Ensure smooth transition and handover from project delivery teams to support teams for new clients.
- Provide technical support and operational guidance across data engineering and analytics platforms, including Cloudera, Snowflake, Talend, Tableau, Power BI, RapidMiner, and other related technologies.
- Document best practices, solutions, and lessons learned to enhance knowledge sharing within the team.
Requirements
Seniority level
Employment type
Job function
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Administrator • Kuala Lumpur, Kuala Lumpur, Malaysia
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