Digital Platform Engineer / Admin

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Key Responsibilities : The Digital Platform Engineer is responsible for ensuring the reliability, performance, and availability of key business applications across the organization. This role provides technical support, troubleshooting, and maintenance, while collaborating with platform and infrastructure teams to improve application stability and user satisfaction.## Key Responsibilities :

• Collaborate with the Technology Business Management (TBM) team to support adoption and continuous improvement of the organization's productivity toolset (Digital Workplace), including Microsoft 365, Box and any future digital platforms and infrastructure applications.
• Provide support, guidance, and collaboration to field office IT staff across all regions to ensure consistent service delivery and alignment with global standards.
• Provide Level 2 and Level 3 technical support for business productivity tools such as Microsoft 365, Box, and related services.
• Troubleshoot and resolve application performance issues, access problems, and service disruptions.
• Work closely with product owners, vendors, and infrastructure teams to implement fixes and enhancements.
• Monitor application health using ITOM tools and proactively identify potential issues.
• Document procedures, configurations, and support runbooks for common issues and fixes.
• Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.## ## Key Skills and Competencies :
• Strong analytical and troubleshooting skills with an application-centric mindset.
• Experience supporting Microsoft 365, Box, OneDrive, Teams, and collaboration platforms.
• Understanding of ITOM and ITIL practices for incident, problem, and change management.
• Security-first mindset when supporting and configuring applications.
• Customer-centric—ensuring user issues are resolved effectively with clear communication and empathy.Applicant Types Accepted : Local Applicants OnlyNos employés sont notre plus grand atout.Chaque membre du personnel apporte son expérience unique et ses talents donnés par Dieu à l'organisation – et en retour, World Vision offre aux employés un ensemble de « récompenses totales » compétitives adaptées au contexte dans lequel ils travaillent.

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