Senior Analyst, SMS (SAP Ariba, Concur)

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Overview

Provide day to day BAU SAP MM, Concur and ARIBA support to LBUs.

Roles and Responsibilities

• Act as Single point of contact on SMS technical issues of all end users, Group IT, SAP team, Concur and ARIBA customer support team.
• Provide L2 support to resolve any system related issues.
• Manages all assigned Incident & Service Request and deliver according to the target resolution time.
• Self-discipline and good deliverables to promote accountability and trust at work.
• Perform system configuration and customization.
• Monitor system notification (errors) and take appropriate actions.
• Follow and actively promote SAP, Concur and ARIBA best practice usage in all solution aspects.
• Support end users in system usage and assist in raising overall SAP proficiency in the end user base and act as an SAP ambassador.
• Provide training with end users in several ASPAC locations if necessary.
• Successful system and process integration, efficient SLA driven end-user support and communications.
• Delivery of system and business process training for fast-tracked PCR.
• Liaises with necessary AIA colleagues or business partners outside GASC USC - Finance to ensure delivery of the functional work as required.
• Supporting Lead Analyst on work assignments.

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