Medical Receptionist

Full-Time Medical Receptionist

Job Summary : The Medical Receptionist serves as the first point of contact for patients in a busy outpatient mental health clinic. This role is essential to creating a welcoming and efficient environment for patients, families, and staff. The Medical Receptionist is responsible for managing front desk operations, scheduling appointments, verifying patient information, and providing administrative support to clinical staff. Strong communication, empathy, and organizational skills are essential to this role.

Job Details :

Our clinic is located on the 3rd floor, Smith Road Medical Centre, George Town, Grand Cayman. Clinic hours are 7am - 6pm Monday to Friday, Saturday 9am - 4pm. The administrative team operates on a flexible schedule with rotating Saturday shift schedule determined by the Practice Manager. Standard work week per CI Labour Law.

Requirements :

• Bachelor's degree in a relevant health science (nursing, psychology).
• 5 years experience in healthcare or healthcare administration
• Extensive experience with health insurance, medical coding and health record system administration.
• Excellent written and oral communication, telephone etiquette.
• Exceptional team skills, including strong interpersonal skills
• HIPAA Certification (we can provide to an ideal candidate)
• Able to work Saturdays

Primary Duties :

Primary responsibility is to assist with all aspects of the Company’s Clinical Reception, including but not limited to the following :

Key Responsibilities :

Greet patients and visitors with professionalism, compassion, and confidentiality.

Schedule, reschedule, and confirm patient appointments, ensuring that appointments are spaced and coordinated with clinical availability.

Verify patient information, including insurance and demographic data, at each visit.

Support clinical staff with administrative tasks, including preparing patient charts and maintaining appointment schedules.

Provide compassionate support to patients and family members, addressing questions and concerns with sensitivity.

Adhere to clinic policies, HIPAA regulations, and healthcare requirements.

Compensation :

Supervision Responsibilities : None

Budgetary Responsibilities : None

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