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Store Manager

Pop Mart GroupKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

POP MART Federal Territory of Kuala Lumpur, Malaysia

Store Manager

POP MART Federal Territory of Kuala Lumpur, Malaysia

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POP MART, founded in 2010 (SEHK : 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, Intellectual Property (IP) operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talents from all over the world. With 7,000+ employees globally, POP MART has successfully set foot in more than 30 countries and regions, serving a diverse audience of cultural pioneers and art fans.

Responsibilities :

Drive overall store sales by tracking performance, analyzing data, and guiding the team to meet targets.
Manage daily store operations, including staff scheduling, stock control, and customer service excellence.
Oversee recruitment, onboarding, training, and performance management of store staff.
Foster a positive team environment through coaching, engagement, and development activities.
Ensure accurate inventory levels, proper product handling, and effective visual merchandising.
Handle customer issues and ensure a high-quality, brand-aligned in-store experience.
Maintain store safety, cleanliness, and equipment upkeep.
Act as the key liaison between the store and various departments (e.g., HR, Marketing, Logistics, Merchandising) to ensure smooth communication and operational alignment.
All other duties or projects as assigned.

Requirements :

Candidates must possess at least a Diploma or above.

At least 3 years of experience as a Store Manager, or in store operations management, preferably in retail.

Prior experience in multinational retail environments or premium consumer brands is highly desirable.

Proven leadership, organizational, and team management skills with a hands-on approach.

Strong execution capabilities and ability to work under pressure in a fast-paced retail setting.

Excellent analytical thinking, decision-making, and multitasking abilities.

Excellent communication, training, and interpersonal skills.

Proficient in Microsoft Office and retail operations systems; strong analytical and reporting skills.

What We Offer :

We provide market-competitive packages.

Opportunities to learn and lead : we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge.

Career development : we work with you to advance your career through short-term assignments, and new experiences, etc.

Store Location :

Pavilion Bukit Jalil

IOI City Mall

Sunway Velocity

TRX

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Management, and Customer Service

Industries

Retail

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Store Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

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