Team Lead - Customer support (Call Operations - Cantonese Speaker)

Summary

Be the best-in-class customer service advisor by resolving the customer queries effectively and efficiently in both benefit enquiry stage and pre-claim journey.

Responsibilities

• Handle enquiries through phone / live chat and provide extraordinary service to our customers in a professional and timely manner
• Address members’ enquiries effectively and maintain satisfactory quality of customer service
• Make appropriate recommendations to meet customers’ expectation
• Escalate enquiries, when necessary, in line with internal guidelines
• Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors.

Professional Experience

Justification

To deal with customers instantly and majority of the callers would be Cantonese speaking

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