Client Support Team Lead (中文客服)

DCS Card Centre is a financial institution founded in 1973 and formerly known as Diners Club Singapore. We bring decades of expertise and commitment to payments and innovate digital solutions to DeCard.

With a strong heritage rooted in the space, our expertise in delivering secure, reliable, and cutting-edge payment solutions is licensed by the Monetary Authority of Singapore (MAS) and governed under the Banking Act.

Want to learn more about DCS Card Centre and DeCard? Click on the link!

Looking for a Big & Bold Next Step?

If you thrive on innovation and want to be part of a team that celebrates wins, you might just be who we’re looking for! Come join us.

Location : Kuala Lumpur City Centre, Malaysia

What you’ll be working on

• Lead and motivate a team of agents, ensuring they meet performance targets.
• Handle escalated customer inquiries and complaints, providing timely and effective solutions.
• Monitor agent performance, conduct quality assurance audits, and provide coaching and feedback.
• Collaborate with trainer and QA, keep agents updated on product knowledge and process changes. Foster a culture of continuous learning and development.
• Process Improvement : Identify opportunities to improve processes and enhance efficiency.

What we’re looking for

Additional Information

This position is a 1‑year contract with potential renewal and guaranteed completion bonus rewarded upon completion of 12‑months.

Monthly allowances up to RM1000 for attendance and KPI.

Why Join Us

Be part of the fintech transformation with a legacy brand that is innovating in Web3 and TradFi.

Work on cutting‑edge product DeCard that combines stablecoin and fiat flexibility.

Growth opportunities and exposure to cross‑regional responsibilities.

Culture of innovation and collaborative impact with high standards.

Discover your potential with DCS. Apply now and be part of our success story!

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