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Customer Success Advisor
Career SearchKuala Lumpur, Kuala Lumpur, Malaysia13 hours ago
Job descriptionCustomer complaints experience within a contact center Must be fluent in English both written and verbal. Open for Native Thai and Non-native Thai. Native Thai must have valid copy passport with min 14 months above. The ideal candidate will possess a minimum of 2 years of professional experience in the travel industry, specifically in the Online Travel Agency (OTA) industry, with a primary focus on managing flight bookings as well as attractions and tour services. OTA is defined as "Online Travel Agency," and examples include , , , , , etc. Proven experience in working towards and achieving Key Performance Indicators (KPIs). Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused. Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills. Working hours : 8-hour work system, multi-shift scheduling, all shifts have five days' work and two days off. Able to work on public holidays and weekends. Health insurance Opportunities for promotion Professional development Bachelor's (Preferred) Customer service : 2 years (Preferred) Travel Industry : 2 years (Required) Thai (Required)
Job description
- Deliver excellent customer service and manage the needs of our customers (guests, partners) through our communication channels (phone, email, and live chat).
- Handling customer queries with empathy, patience and compassion
- Understand and deliver business strategies, to improve customer services through the execution of self-service, and continuously to identify work process improvements.
- Perform business-based administrative duties whenever required.
- Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, order pricing / invoice queries etc.
Job requirements :
Job Type : Full-time
Pay : RM5,800.00 per month
Benefits :
Education :
Experience :
Language :
Work Location : In person
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Customer Advisor • Kuala Lumpur, Kuala Lumpur, Malaysia
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