Native Korean Bilingual / Monolingual Customer Service (Mobility)

About the job Native Korean Bilingual / Monolingual Customer Service (Mobility)

About the Company

A leading global provider of technology-enabled business process outsourcing solutions that provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries.

Responsibilities :

• Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements :

Monthly fun and exciting staff activities

We are located nearby shopping malls and housing area

We hire from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)

Senior Customer Service Executive >

Team Leader >

Senior Team Leader >

Assistant Manager >

Manager >

Senior Manager

Work Hours :

5 working days in a week (Mon to Sun) | 24 / 7 rotational shift |Each shift consists of 9.5 working hours and inclusive of 1-hourlunch and 30 minutes for a break

Remuneration :

Bilingual : Basic RM8,500 + shift Allowance up to RM1,200 (if required-only night shift time 22 : 30-8am can be applicable for this and will be providing RM60 per day) + KPI up to RM400(depends on performance)

Monolingual : Basic RM7,800 + shift Allowance up to RM1,200(if required-only night shift time 22 : 30-8am can be applicable for this and will be providing RM60 per day ) + KPI up to RM400(depends on performance)

Consultant in Charge

#J-18808-Ljbffr