This job offer is not available in your country.
KYC Specialist / Senior Specialist (Mandarin Speaker)
CapcoKuala Lumpur, Kuala Lumpur, Malaysia8 hours ago
Job descriptionReach out to customers to obtain KYC information and documents, address any queries or clarifications raised by customers while maintaining a customer-oriented service attitude. Full review of a customer’s profile, reaching out to customers to request for information where necessary. Perform adhoc screening, whenever required, assist AML team in discounting and mitigating screening hits, reaching out to customers to request for information where necessary. Assist AML team in reviewing transaction monitoring alerts, reaching out to customers to obtain relevant information to address transaction monitoring alerts. Evaluate the completeness of customer’s response and clarify where required. Participate in system and process enhancement projects, User Acceptance Testing. Active stakeholder management in day-to-day work, and resolution of issues with Compliance, Operations, AML teams etc. Provide support for urgent requests, assist the team in completing ad-hoc projects. Preparation of data to track Book of Work completion and MI reporting. Senior Specialist should provide support to Team Leads in preparation of reporting data as well as to be backup for Team Leads in some cases. Provide support in training sessions including supporting to train new resources (onshore and offshore locations) by way of sharing practical experience on the execution of their roles. The Senior Specialist will have leadership responsibilities over their pod of Specialists. This includes communication of thematic issues identified through the Quality Assurance process, conveying new SOP requirements, enhancing Specialists’ knowledge by leading discussions on technical issues or complicated matters such as difficult conversations with customers, and contributing to overall development of Specialists to Senior Specialists. The Senior Specialist will also handle customer complaints with KL Team Lead, complete the Customer Investigation Report (“CIR”). The Senior Specialist will also propose amendments to SOP to the Team Leads to cover any new processes or practices adopted by the team, to enhance clarity and improve team’s adherence. Collaborate with internal stakeholders to address any performance gaps and drive continuous improvement. For Senior Specialist - minimum 5 years of KYC Ops experience working with Corporate Banking clients. For Specialist - minimum 3 years of KYC Ops experience working with SME / Corporate Banking clients. Client facing experience is preferred, AML certification is an added advantage. Proficiency in the Singapore AML / CFT regulations and guidelines. Good communication skills, proficiency in English and Chinese (verbal and written means). Ability to organize and prioritize workload, deliver all commitments on time under minimal supervision. An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers. Entrepreneurial mindset – overcome challenges with creative thinking and innovative solutions. Fluent in English and Mandarin (Read, Write - to support HK, Taiwan market). Candidate who can start immediately is highly welcome. Email
Select... Select...
KYC Specialist / Senior Specialist (Mandarin Speaker)
Role Title : KYC Senior Specialist / KYC Specialist
Role Summary : The Customer Service and KYC Operations team (“CS & KYC Ops”) is responsible for managing the day-to-day client servicing and KYC events through the full life-cycle of a client’s relationship with the Bank. This includes the conduct of KYC / AML checks at initial client onboarding, new product onboarding, ongoing maintenance, periodic reviews; as well as the management of the customer service call center, handling customer queries and escalations.
The team works together with all internal teams to ensure all service event requests can be executed promptly without flow-back, and an overall seamless customer experience is delivered.
Primary responsibilities
A. Documentation Review
- Review and ensure that all information and documents collected are good to satisfy regulatory requirements.
- Perform background checks and conduct interviews with customers.
- Assess the customer’s business and perform qualitative AML risk profiling.
C. Request for Information (“RFI”)
D. Periodic Review
E. Others
Summary of Requirements :
Hours of Operation
The hours of operation will be 9am to 6pm, Monday to Friday. Bank holiday will follow Singapore public holidays calendar. There may be shift and overtime required for weekends or national holidays according to business requirement. Both parties need to align and mutually agree on such changes and plan in advance. Overtime rates if any be charged only when productivity targets are met, and also when the personnel gaps in the team (if any) are duly filled.
Apply for this job
indicates a required field
First Name
Last Name
Phone
Country
Phone
Resume / CV
Enter manually
Accepted file types : pdf, doc, docx, txt, rtf
LinkedIn Profile
Website
Reasonable Adjustments
Do you require reasonable accommodations or adjustments?
If you answered yes to the Reasonable Adjustments question, please provide additional details. If not, enter N / A.
If you answered yes to the previous question, please provide additional details.
Capco Job Candidate Privacy Notice Acknowledgement
Capco Job Candidate Privacy Notice Acknowledgement
#J-18808-Ljbffr
Create a job alert for this search
Kyc Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
Related jobs
Design, develop and update comprehensive KYC / AML training materials, including presentations, manuals, e-learning modules, and case studies.
Customize training programs to meet the specific needs of...Show moreLast updated: 30+ days ago
YouTrip is a Southeast Asian financial technology company dedicated to creating the next-generation of digital financial services for consumers and businesses.
In 2018, we launched the region’s firs...Show moreLast updated: 16 days ago
KYC trainer (Mandarin Speaker)
Two95 International Inc.Cyberjaya, Selangor, MYQuick Apply
KYC Analyst (Corporate)
YouTripPetaling Jaya, Selangor, MYQuick Apply
- Promoted
- New!
Senior Manager, Digital Product & Ecosystem- Asia Pacific (Pooling Only)
Western UnionKepong, Kuala Lumpur, Malaysia Senior Manager, Digital Product & Ecosystem- Asia Pacific • •Would you like to play a key role in helping a global financial services company grow their business in Asia PacificAre you interested in ...Show moreLast updated: 8 hours ago
- Promoted
Senior Manager - Business Development (Medical Consumables)
HartalegaBatu Caves, Selangor, Malaysia Mun Global is the global platform for premium healthcare and personal protective products across many markets.This position is responsible for : .
Lead and manage the full spectrum of the medical cons...Show moreLast updated: 30+ days ago
- Promoted
KYC Operations Analyst 2 - CANTONESE PROFICIENCY
CitiKuala Lumpur, Kuala Lumpur, Malaysia The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with...Show moreLast updated: 30+ days ago
- Promoted
APAC Wholesale KYC Operations Analyst
JPMorganChaseKuala Lumpur, Kuala Lumpur, Malaysia Join our world class franchise where you will be a part of a great team with a winning culture, empowered to serve our customers with high-quality set of products and services maintaining the highe...Show moreLast updated: 8 days ago
- Promoted
Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)
AgodaSeremban, Negeri Sembilan, Malaysia Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda.This role focuses on enabling Agoda Tech to become more effective in non-coding activities such as i...Show moreLast updated: 4 days ago
- Promoted
- New!
KYC Operations Analyst 2 - Mandarin Proficient (MYS CTSM KL)
CitiKuala Lumpur, Kuala Lumpur, Malaysia KYC Operations Analyst 2 - Mandarin Proficient (MYS CTSM KL).Citi Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
The KYC Operations Analyst 2 is an intermediate-level position responsibl...Show moreLast updated: 8 hours ago
- Promoted
- New!
KYC Operations Analyst 2 - Mandarin Proficient (MYS CTSM KL)
Citigroup Inc.Kuala Lumpur, Kuala Lumpur, Malaysia The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with...Show moreLast updated: 8 hours ago
- Promoted
- New!
CB IB Operations and Controls – KYC Analyst
Deutsche BankKuala Lumpur, Kuala Lumpur, Malaysia The Know Your Client (KYC) Operator role focuses on client lifecycle management (CLM) and exceptions in line with regulatory standards and jurisdictions.
The KYC Operator ensures any changes require...Show moreLast updated: 8 hours ago
- Promoted
- New!
SUPER DAY KYC Operations Analyst
Citigroup Inc.Kuala Lumpur, Kuala Lumpur, Malaysia Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.At Citi, you’ll have the opportunity to expand your skills and make a difference at one...Show moreLast updated: 8 hours ago
- Promoted
- New!
KYC Operations Team Lead - Total Service
WiseKuala Lumpur, Kuala Lumpur, Malaysia As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts.Your team is responsible for conducting thorough customer due diligence reviews, analysing various cust...Show moreLast updated: 8 hours ago
- Promoted
KYC Analyst (Arabic Speaker)
Talent RecruitKuala Lumpur, Kuala Lumpur, Malaysia About the job KYC Analyst (Arabic Speaker).We are representing one of our multinational client, an award-winning leader in online trading and financial service industry, looking for.Resolve various...Show moreLast updated: 30+ days ago
- Promoted
Technical Sales Specialist
STERISShah Alam, Selangor, Malaysia Reporting to the Sales Manager of Endoscopy, you will identify new sales opportunities, manage key accounts, drive growth through strategic engagement with hospitals and clinics, and deliver soluti...Show moreLast updated: 2 days ago
- Promoted
Division CFO, Trilogy (Remote) - $400,000 / year USD
TrilogyNilai, Negeri Sembilan, Malaysia Division CFO, Trilogy (Remote) - $400,000 / year USD.Trilogy Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Get AI-powered advice on this job and more exclusive features.This range is prov...Show moreLast updated: 2 days ago
- Promoted
Senior IGA Consultant
Kloudynet TechnologiesSeremban, Negeri Sembilan, Malaysia Kloudynet is a leading cybersecurity company with a strong partnership with Microsoft.As a Microsoft Solutions Partner in Modern Work and Security, we hold advanced specializations across key areas...Show moreLast updated: 2 days ago
- Promoted
- New!
KYC Operations Analyst 1 - Kuala Lumpur, Malaysia
citi.comKuala Lumpur, Kuala Lumpur, Malaysia Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.At Citi, you’ll have the opportunity to expand your skills and make a difference at one...Show moreLast updated: 8 hours ago
- Promoted
- New!
KYC Operations Analyst 2 - Mandarin Proficient (MYS CTSM KL)
citi.comKuala Lumpur, Kuala Lumpur, Malaysia The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with...Show moreLast updated: 8 hours ago