Deputy Premier Centre Manager

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In International Wealth and Premier Banking we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams : Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for International Wealth and Premier Banking.

Deputy Premier Centre Manager

Principal Accountabilities

• Responsible in achieving targets and contribute towards the branch’s business and bottom line, in line with the bank’s wealth management strategy.
• Leads and manages the Premier Sales team effectively to achieve Wealth Management (WEM) targets as well as to enhance sales staff performance and productivity.
• Ability to analyze market, resources and sales staff capability to devise a structured and effective sales plan for execution.
• Responsible in continually monitoring the team’s daily / weekly / monthly sales performance against plan, and keeping the branch manager regularly informed of the progress (observe daily discipline).
• Ensures all the Relationship Managers are utilizing HSBC sales process and applying financial planning concept when dealing with their portfolio of customers.
• Responsible for championing the Premier proposition through distinguished service and sales initiatives.
• Plays a crucial role in assisting the premier team to develop relationships with targeted top 20 and high net worth customers through frequent contacts.
• Effectively manages the Premier Centre as a one stop Wealth Management and Premier solutions provider for our customers.
• Responsible for creating a positive staff morale, motivation and actively manages performance of the premier team.
• To maintain HSBC internal control standards and ensures a high standard of operational efficiency.

Qualifications – External

Opening up a world of opportunity

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