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AVP, IT Change & Release - CRES

AVP, IT Change & Release - CRES

Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Job Summary

Ensures the effective management of releases and their interdependencies. Also orchestrates the completion of technology controls related to the releases.

Strategy

  • Change and Release manager to review all the releases and drive the implementations.
  • Assist the PO with Roadmap planning across multiple releases and streams.
  • Develop delivery and release plans with technical dependencies, aligning all partners with support from the team and architect.
  • Negotiate, plan, and manage all portfolio release activities and ensure alignment across key partners and vendors.

Business

  • Own, coordinate and monitor product delivery involving multiple squads and interfaces.
  • Own release planning activities inclusive of creating the change implementation plan, coordinating with vendors and all teams involved for alignment / seeking commitments to the plans, ESDLC process, raising change tickets, running UVT and seeking sign offs for all concerned parties.
  • Orchestrate deployments, issue resolution, and sign-offs in partnership with the IT engineers.
  • Drafting and circulating clear communication plans to keep all stakeholders informed of the upcoming changes, progress and adjustments to the timelines or implementation plans.

    • Processes

  • Review and assess release and path to production processes for improvement opportunities (e.g. simplification or automation).
  • Measure, monitor & publish metrics to establish maturity model of release management function.
  • Responsible for timely delivery of Deployment, Run Books and Implementation Plans.
  • Responsible for Go-Live activities including execution of deployment plans & publish lessons learnt.
  • Establish a process for collating, prioritizing & deployment for all hot fixes & Change Requests via adhoc releases.

    • Key Responsibilities

    People & Talent

  • Be servant leaders to the Squad.
  • Keep constant alignment with the other squad Change and Release managers to anticipate dependencies and help in providing context to manage priorities.
  • Understand if the team's capacity is the correct one for the needed roadmap execution and needed corrective actions with the Tech Lead & Chapter Lead to have the optimal resources.
  • Remove blockers and help identifying potential improvements to build a high performing team.
  • Participate in the preparation of production outputs and their planning.

    • Risk Management

  • Ensure effective risk management with regards to releases.

    • Governance

  • Comply with all governance activities which are pre-requisite for go live. Provide relevant information and seek approvals from Architecture and governance forums.
  • Ensure releases adhere to Change Delivery Standards, ITSM and ESDLC.
  • Own and address tech compliance (ESDLC) requirements throughout the delivery lifecycle (design reviews, security reviews, SAT, OAT, etc.) with support from PO / Chief PO / Hive Tech Lead.
  • Ensure all release artefacts and assurance deliverables are as per the required standards and policies.
  • Govern hygiene of releases & manage relevant communication of release schedules.

    • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

    • Key stakeholders

  • CRES T&O Hive Lead.
  • Chapter Tech Leads.
  • Product Owners.
  • Squad Tech Lead, Engineering Analysts, Engineers, Automation Testers.
  • Business Analysts.
  • Group Property C-suite.
  • Stakeholders in TTO.
  • Vendor Teams.
  • SCB Tech Governance Teams – GFA, ESA, RAI, CISO, CTC.
  • SCB Tech Teams Common Components – e.g. OneCert and MFA and SIA related activities.

    • Other Responsibilities

  • Embed Here for good and Group’s brand and values in Group Functions – Property.
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

    • Qualifications

  • CERTIFICATIONS : PMP, Agile, CSM / Scrum, ITIL.

    • Skills And Experience

  • Minimum 5+ years of professional experience as Change & Release Manager, Project Manager or Scrum Master.
  • Minimum 2+ years of experience or exposure working with CRES related technologies such as asset management, safety and security, or workplace services (good to have).
  • Experience working with reporting tools Reporting tools such as Tableau, Clarity.
  • Experience with Collaboration tools such as Confluence, SharePoint, Mural.
  • Experience with ITAM & CMDB tools such as ServiceNow Build & Maintain Hive Model (and R&R).
  • Experience of having worked in transformation of underlying technology landscapes in medium sized portfolio.
  • Release Management experience including release planning activities and co-ordination with vendors and all teams involved.
  • Change Management experience including change implementation plan, raising change tickets, approvals, and closure.
  • Knowledge of product lifecycle and experience in delivering high quality programmes adopting agile methodologies.
  • Good understanding and practical experience working as a member of a squad and participating in agile events such as Standups, Sprint Planning, Retro, Showcase / Demo & Backlog Refinement.
  • Self-driven personality who assumes full ownership of his or her work and gets the work done across the organization using agile principles.
  • Ability to drive progress under uncertainty and frequently changing requirements.
  • Excellent verbal and written communication including vendor, stakeholder, release, change and implementation plans (English language).

    • Qualifications

  • Bachelor Degree in IT related field.
  • PMP certified (or equivalent).
  • Agile and / or Scrum certified.

    • Role Specific Technical Competencies

  • Collaboration tools such as Confluence, SharePoint, Mural.
  • Reporting tools such as Tableau, Clarity, and ADO.
  • ITAM & CMDB tools such as ServiceNow.
  • CDS.
  • Build & Maintain.

    • #J-18808-Ljbffr

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