Quality Assurance

Responsibilities :

• Manage quality & safety activities across warehouse, repacking, and production operations.
• Ensure compliance with ISO, HACCP, GMP, Halal, and Organic certification requirements (ACO).
• Monitor and verify incoming raw materials, repacking processes, and finished product quality.
• Prepare and implement documented quality & safety procedures, ensuring traceability and compliance.
• Control non-conformances and coordinate corrective / preventive actions.
• Handle customer complaints, product returns, and provide quality-related information.
• Coordinate product testing (sensory, microbiological, chemical, and physical) through internal checks and external accredited laboratories.
• Conduct internal audits, inspections, and prepare documentation for external audits and regulatory reviews.
• Analyze quality data to identify trends and drive continuous improvement initiatives.
• Evaluate supplier performance, conduct audits, and collaborate with suppliers to resolve quality issues.
• Provide training and guidance to employees on quality, food safety, and hygiene best practices.
• Collaborate with cross-functional teams (Production, R&D, Procurement) to address quality-related matters.

Requirements :