Strategy & Planning Lead

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from a cost‑effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it provides a multitude of services to Standard Chartered Bank, with a 150‑year history in dynamic markets. The centre offers world‑class technology, software and system development, IT support services, banking operations and customer care capabilities globally. It also houses a large software development centre in Malaysia and the Bank’s Collective Intelligence and Command Centre.

With more than 4,300 employees, SCGBS has received awards such as ICT Organisation of the Year (2011) and the Silver Award for Employer of Choice (2014).

Responsibilities

• Support ongoing identification of efficiencies to meet T&O and RoTE targets.
• Deliver operational and cost optimisation per the ICS Strategy and Roadmap. Meet the ICS budget targets.
• Manage the CISO Portfolio within allocated budget.
• Track and manage cost and HC budgets to meet targets.
• Conduct detailed efficiency and optimisation analysis.
• Produce documentation for the IC SM on‑sites and workshops.
• Support leadership in Strategy & Planning.
• Prepare content for team meetings, strategy day, and senior management.
• Prepare domain content for chief of staff town halls.
• Draft and consolidate key announcement communications.
• Build relationships with the CISO strategy, financials, service management and key stakeholders.
• Perform monthly HC validation including roles, spans, layers and job family framework.
• Track and drive completion of MyVoice actions with regular updates.
• Support CISOs from CIB, Core Technology, Functions, WRB and Markets in performance assessments and year‑end.
• Help CISOs build team bench strength for sustained risk improvements.

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