Customer Service Executive - Cantonese & Mandarin Speaker - Johor Baharu

Job Overview :

We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.

Key Responsibilities :

• Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.
• Provide accurate product / service information and exceed customer expectations.
• Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
• Demonstrate good typing speed and accuracy in Traditional Chinese characters.

Manage multiple tasks in a fast-paced, high-volume environment.

Maintain good computer literacy and use internal systems effectively.

Requirements :

Minimum age 18 years old with SPM, UEC, or IGCSE qualification.

Proficiency in Mandarin (Traditional Chinese reading & typing),

Cantonese and English.

Good communication skills and strong attention to detail.

Working Hours & Shift :

5.5 working days per week

Rotational shifts (24-hour coverage)

Public holidays and weekend s are compulsory working days.

Additional Perks :

Skudai, Taman U, Mutiara Rini, Lima Kedai / Rumah Iskandar Malaysia

Interview Process :