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Customer Success Executive (HK) Cantonese Speaker

Info-Tech System IntegratorsKuala Lumpur, Kuala Lumpur, Malaysia

2 days ago

Job description

Main Responsibilities :

Conduct proactive outreach and check-ins based on usage data to drive platform adoption and ensure customer success.
Monitor customer usage and engagement metrics to identify at-risk accounts and implement targeted retention strategies.
Take ownership of customer escalations and coordinate with internal teams (Support & Developers) to ensure timely and effective issue resolution.
Collect, analyse, and translate customer feedback into actionable insights to enhance products and services.

Qualifications :

Candidate must possess at least a Diploma or Degree in any related field.

Minimum 2 years of proven experience in a Customer Success, Customer Experience, or Account Management role, preferably in a SaaS environment.

Fluency (verbal and written) in both Cantonese & English to effectively support our Hong Kong market.

Exceptional empathy and communication skills, with a focus on maintaining composure and a solution-oriented approach during high-pressure escalations.

Data Analysis : Excellent Proficient in Excel / Google Sheets (VLOOKUP, Pivot Tables, data cleaning) for quick customer insights.

Problem Solving : Demonstrated ability to quickly analyse complex technical or business problems and formulate creative, accountable solutions.

Package :

Basic Salary

Meal Allowance

Annual Leave

Medical Leave

Medical Benefit and Personal Insurance

Accessible to Public Transport (KL Sentral Station)

Working Hours : 9 : 00 AM to 6 : 00 PM (Monday – Friday)

Off Days : Saturday & Sunday

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Customer Cantonese • Kuala Lumpur, Kuala Lumpur, Malaysia