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Customer Success Executive (HK) Cantonese Speaker
Info-Tech System IntegratorsKuala Lumpur, Kuala Lumpur, Malaysia2 hari lalu
Penerangan pekerjaanCandidate must possess at least a Diploma or Degree in any related field. Minimum 2 years of proven experience in a Customer Success, Customer Experience, or Account Management role, preferably in a SaaS environment. Fluency (verbal and written) in both Cantonese & English to effectively support our Hong Kong market. Exceptional empathy and communication skills, with a focus on maintaining composure and a solution-oriented approach during high-pressure escalations. Data Analysis : Excellent Proficient in Excel / Google Sheets (VLOOKUP, Pivot Tables, data cleaning) for quick customer insights. Problem Solving : Demonstrated ability to quickly analyse complex technical or business problems and formulate creative, accountable solutions. Basic Salary Meal Allowance Annual Leave Medical Leave Medical Benefit and Personal Insurance Accessible to Public Transport (KL Sentral Station) Working Hours : 9 : 00 AM to 6 : 00 PM (Monday – Friday) Off Days : Saturday & Sunday
Main Responsibilities :
- Conduct proactive outreach and check-ins based on usage data to drive platform adoption and ensure customer success.
- Monitor customer usage and engagement metrics to identify at-risk accounts and implement targeted retention strategies.
- Take ownership of customer escalations and coordinate with internal teams (Support & Developers) to ensure timely and effective issue resolution.
- Collect, analyse, and translate customer feedback into actionable insights to enhance products and services.
Qualifications :
Package :
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